Insurance Agent Italian (London)

Insurance Agent Italian £16000 per annum plus company benefits Essential Fluent In Italian And English Written And Spoken Job Description To meet Service Level targets To advise customers on terms and conditions within the policy company and underwriter guidelines To provide an efficient and professional standard of customer service adhering to Fsa guidelines To update record accurately and to manage the customer contact in line with specified procedures. To at all times be aware of the volume of customer contacts and use best endeavours to minimise the response time to the caller. Skills and Experience To respond to customer calls within service level and to respond to all customer emails on the same day To achieve high levels of Customer Service delivery based on company call and email handling guidelines and standards To work to agreed standards of accuracy quality and business procedures for all areas of call and email handling and processing To adhere to all Fsa compliance guidelines and standards as covered in Induction Training To work within the agree call email handling and productivity standards in order to achieve the Contact Centre service levels To work to agree performance standards in terms of attendance and timekeeping. Previous Retail Insurance experience in either sales or customer service Knowledge of Insurance industry and understanding of Fsa compliance guidelines Ability to multi-task handling calls and emails Willingness to take responsibility for Customer experience Energy and enthusiasm for tackling targets Previous Customer Service background Persuasive communicator Excellent listening skills Company Benefits Holidays commence at 20 days rising to 25 days with service Contributory pension scheme Company contribution 6 employee contribution minimum of 3 Membership of Private Medical Insurance for employee Life Assurance 4 x annual salary Income Protection Insurance after 1 years service Interest Free Season Ticket Loan Computershare Vouchers Services Health Assured. Employee Assistance programme 40 Discount on travel insurance 20 discount on Car Rental Insurance Cycle to Work Scheme Voucher Services Hours Needs to live within reasonable travel to work time of Croydon Ability to work shifts on a rotational basis between the hours of 0800 2000 Monday to Friday with weekend working between the hours of 0900-1800 Saturdays 1000 1600 Sundays Key Words customer service Italian retail insurance contact centre Prc Employment are acting as an Employment Agency in relation to this vacancy. We receive high volume of Cv s and will only contact you if your application is successful. We do not discriminate on grounds of Disability Race Age Gender Creed or Sexual Orientation and comply with all relevant UK legislation.

Apply To Job