Complaints Handler (Norwich)

Hales Group are currently seeking a Complaints Handler for their client based in Norwich Duties to include- Responsible for carrying out full complaint investigations and communicating effectively with the customer 3rd party to the issues raised by telephone and in writing. To formulate responses defences to the Financial Ombudsman Service (Fos) relating to the sales of payment protection insurance (Ppi) Review sales underwriting and processing against all applicable laws regulations internal policies and standards Creating formal responses covering all aspects of the complaint in a thorough and professional manner by corresponding with customers claims management companies and solicitors Providing ad-hoc advice and guidance on complaints to internal customers Provide high quality service to both internal and external customers Contacting customers claims management companies (Cmcs) Lenders Insurers and solicitors to request any additional information required Skills Experience- Experience within a financial background is preferable Cemap qualified or equivalent Previous complaint handling experience Understanding of the secured and unsecured loan business it products marketing approach and sales processes To apply for this position please send an up to Cv to us or call 01603 620473

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