Contact Centre Team Leader 20,885 Benefits (Gloucester)

Pre-arrears Team Leader Salary of £20885 Gloucester Purpose of the role Organisation Description A great opportunity has arisen to work for one of the UKs leading financial organisations. You will use your previous experience and top notch communication skills to manage and lead a team of 12 15 consultants whose purpose is to offer treatments for customers to self select in order to minimise bad debts. You will be rewarded for your hard work and success with an excellent benefits package. Key responsibilities and duties You will manage the team effectively to deliver consistent service across the teams You will ensure your team handle customer enquiries and complaints efficiently and effectively and that they take responsibility for there resolution. Lead and motivate the team to ensure the achievement of agreed objectives and Kpis. To carry out regular reviews and to have the ability to identify your teams development needs and provide the appropriate coaching and training activities to maximise performance and fulfil potential. To work with your senior manager to ensure the smooth and efficient running of the department and to deliver change and process improvements Effectively manage team resources to achieve balanced scorecard objectives maintaining adequate staffing levels To ensure that quality control is monitored in line with departmental requirements To actively manage absence cases to reduce absences within own team (includes completing effective return to work interviews and reporting in a timely manner) You will carry out special tasks and projects as required Competencies required You will have previous experience in a high performance team management position with a high performance focus Proven strong organisational and planning skills You will possess the ability to support and implement change in a fast moving environment You will quickly identify and act upon areas of concern You will have an appreciation for seeing new business process from end to end The ability to work under pressure and meet tight deadlines Excellent interpersonal and communication skills You will be skilled at explaining technical and sensitive data in a comprehensive manner You will have the ability to manage and build relationships with demanding customers The ability to create an environment of self motivation and outstanding customer service Flexibility with regard to working hours and tasks Benefits A flexible benefits package that can be taken on top of your salary this is equivalent to 4 of your annual salary which can be taken as cash (or something else. If you take it as cash your annual salary will then be £21720 The role is permanent and the hours offered are as follows Full time hours Mon Fri Shifts between the hours of 8.30-7 8.30-4.30 9-5 10-6 11-7 8.30-1 on Saturdays (on a rota basis) Salary of £20885 If interested please call 0117 930 3012 and ask for kieran. Or apply through this advert.

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