Assistant Account Manager (London City)

Position Title Assistant Account Manager Reports to Senior Implementation Specialist Salary Location London City Hours 37.5 hrs per week Position type 3 month contract Hobsons Plc is a wholly owned subsidiary within the Dmg Information division of the Daily Mail and General Trust Dmgt a Ftse 100 company and one of the largest media groups in Europe. Hobsons itself is a global company and leads the world in providing recruitment and enrolment management products and services to universities worldwide. Hobsons employs over 500 staff within the Hobsons Group of companies (Hobsons Us College Confidential Naviance Hobsons Australia Hobsons Europe and Ecctis) and has offices in the UK Us and Australia. Hobsons provides innovative solutions that allow education professionals to connect the right students with the right education providers positioning both educators and students for success. In the UK Hobsons services the He sector with over 50 universities utilising our enrolment management technologies (Emt) and our outsourced enquiry management service (Ems) and more recently Hobsons has expanded in to the Middle East and Europe. It is the policy of this organisation to provide equal opportunities for all employees and trainees. The company will also take every action possible to avoid direct and indirect discrimination on the grounds of sex sexual orientation race ethnic origin religion and belief disability or age. The successful applicant will be working for our Emt Enrolment Management Technology division at Hobsons Plc. Our Emt division provides the following software solutions to enhance enrolment Emt Connect our Crm system created with our partner universities Emt ApplyYourself an online application system for He Emt Chat allowing you to talk to web users in real-time Emt Answer a 24 7 Virtual Adviser to reduce routine enquiries Please be aware that you may be subject to an Experian background check should your application be successful. Your consent will be obtained prior to any checks. Assistant Account Manager Position Summary As a leading provider of web-based admissions solutions for colleges universities and other organisations Emt ApplyYourself s innovative solutions and superior customer service have led to a decade of continuous growth and an outstanding record of customer retention. The Technical Support Associate will play a critical role in supporting Emt ApplyYourself s customer service initiatives by supporting our Technical Support Team. Primary Functions Customer Service Support Help Desk Operations Provide timely professional and accurate responses to anyone using the online system and contacting Technical Support via email and or phone Enter all necessary information into our system and use the correct procedures so that reporting is accurate. Accurately record all correspondence Map and troubleshoot Pdf s when time permits Assist with special customer requests outside the ordinary annual update or implementation services when time permits Research and test situations for Emt Managers Document best practices troubleshooting techniques and common mistakes Assist Emt Managers and Account Managers in day-to-day tasks for customers including initial service implementation form updates and maintenance email updates performing imports and exports tasks filter building building of attributes configuring Vip pages Ideally the successful candidate will have Excellent organisational skills Excellent communication skills (written listening speaking) Ability to manage and prioritize multiple tasks simultaneously Attention to detail and accurateness Independent problem solving skills Eagerness to learn new skills and explore opportunities Desire to work in a fast-paced dynamic environment Familiarity with the Internet and Microsoft Office products Proficient with spreadsheets and spreadsheet functionality

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