Technical Support Analyst (Manchester Science Park)

In keeping with our ongoing commitment to customer service we are seeking to recruit someone with an excellent approach to diagnostics and problem solving who can talk to customers at a technical level suited to that customer need. The successful applicant will have hands on knowledge of both Windows and Macintosh operating systems and e-mail clients along with a good understanding of Adsl and the ability to diagnose and resolve Adsl related issues. In addition you will have good knowledge of networks and familiarity with wireless technology a passion for technology and the desire to work with colleagues to deliver customer service excellence. The benefits Salary £17565 annum 33 days annual leave incl.statutory holidays non contributory pension scheme bonus and profit share after short qualifying period. Hours37.5 week basic hours. Evening work (till 7pm) and Saturdays(till 3pm) on a rota basis. About us The Phone Co-op is unique- the UK s only customer-owned telecommunications and internet service provider. We are a consumer co-operative owned and democratically controlled by our members. Because of this we focus on building a strong business through providing value and good service rather than making money for outside investors. We treat our customers as friends and reflect their personal values in the way we do business. As a business based on people working together rather than exploitation we are committed to operating in an ethical way. We aim to report to our members on non-financial aspects of the business as well as our financial results for example we do around 84 of our business miles by train or bus. We wish to work with individuals and businesses sharing our values. Empathy with these views would be a distinct advantage for applicants. See more at w.thephone.coop Applications by Cv and covering letter.

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