Service Delivery Manager (London)

Job Description Section 1 Personal Details Job Title Service Delivery Manager Department Cost Reduction and Procurement Service Team Line Manager Marlina Rowland Salary £21000 to £25000 (depending on experience) Please forward your current Cv and a covering letter outlining your suitability to the role to Akshay Patel. Section 2 Job Role (A concise description of the objectives of the role) To manage a portfolio of cost reduction projects on behalf of our clients. To provide high quality administrative negotiation and management support to the business and its clients. To manage the performance of services to clients as agreed in the contract and ensure that the Service Levels are achieved. Resolve commercial contractual and service delivery issues. Day to day office management. Supporting Business Development Plans. Maintain Website database and communication activities. Section 3 Duties and Responsibilities. 1 Supporting Business Development Plans Providing support for business development. Writing editing and production of Sales and Marketing Materials. Liaising with Partners Consultants and Clients to ensure support and prioritises reflects needs of the business and individual partners. Writing reports for senior management which may include reports on finances proposals clients bi-weekly reports performance service development or an annual review. 2 Maintenance of website content management of key areas of the site knowledge assets methods consultant database and communication activities Update key parts of the website. Create and implement agreed programme of changes enhancements. Sourcing materials editing and writing content. Inputting new Cvs and encouraging Consultants to update their Cvs. Liaise and management of 3rd party suppliers and internal team to ensure site is functional and fit for purpose (this includes bug fixing. Provide first port of call for all website and email enquiries. Provide user analysis and subsequent ideas development in monthly management reports. Manage ongoing search engine optimisation. Develop maintain and update User Guides both for internal and external purposes. Manage communication activities between partners suppliers consultants clients and key stakeholders. 3 Recruitment and Engagement of Consultants Assist in production and distribution of monthly quarterly newsletters and any consultant updates. Working with partners to creating a development plan. Supporting sourcing recruitment and onboard training of consultants. 4 It Management Overall responsibility for the management of Website Phones Emails Spreadsheets Databases Hardware and Software 1st line support to colleagues site users. Maintain It inventory list. Ensure It is operational and fit for purpose. Managing the office technology and software. 5 Contracts and Finance Preparing consultant contracts for partners. Preparing Clients and supplier contract for consultants. Preparing legal documents including Letter of Contract Partnering contracts Ndas Letter of Negotiation amongst others. Running Contract and invoice tracker. Dealing with i

Apply To Job