Telephone Service Consultant (Bristol)

Telephone Service Consultant Bristol £16500 Package Benefits At Direct Line we deliver a wide range of car home pet life travel and business insurance products. We re committed to providing the best possible deal directly to customers. Direct Line is part of Rbs Insurance and our wide range of businesses including household names like Churchill Privilege and Green Flag have helped us become the nation s largest motor insurer and the number one for household insurance. We might have many brands but really we re one big team and collaborative working is a huge part of our culture. We expect our people to share ideas and help each other to deliver the very best. Of course we also really value individual contributions and recognise that everyone brings something unique to the business. With your help we ll be Britains Best Insurer. And as we progress and develop we ll make sure you do too. Business Job Title Telephone Service Consultant Location Bristol Salary £16500 Package Benefits Working on the frontline as representatives of the business our Telephone Service Consultants deal with external customers by telephone in our Contact Centres. You ll be the first point of contact for customers calling with queries and requests so you must be able to ensure an excellent experience for every one of them. We ll expect you to be professional helpful clear and understanding as well as minimising the time a customer is kept on hold and maximising the time you are available to take calls. And when the opportunity arises you should do everything you can to ensure that customers receive all the products and services that suit their needs. The atmosphere is fun and professional. People take pride in their work. If you ve got great people skills (listening and communicating) together with an eye for detail you could join us as a Telephone Service Consultant. Experience is an advantage but we provide excellent ongoing training. If you re successful you can progress to specialist or Team Leader roles and onwards into management. At Rbs Insurance we treat all our staff as individuals. That s why you can customise your own rewards package to suit your changing lifestyle and find the perfect balance. To apply please click on the above link As part of our referencing procedures criminal record checks may be required. w.joininsurance.co.uk

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