Telephone Service Officer (Southampton)

Telephone Service Officer Southampton Fixed Term Contract 16k package plus benefits Ref 00036611 The Royal Bank of Scotland Group is full of talented people working closely together in teams driven by success. We have a range of service operations with big brand names like NatWest and Royal Bank of Scotland. Our Customer Service Teams deliver the best possible service to our customers and in return we make sure they enjoy their own success. Whether you re answering account or financial queries or offering advice on the many Rbs products and services we ll need you to be able to assess the customers requirements and deal with them efficiently professionally and always in a helpful and clear way. Sometimes this will mean referring customers directly to another department and sometimes you will contact the product department and refer them directly to the customer updating the account record accordingly. Understanding the importance of our security protocol and your knowledge of our products and services will be key but we re not worried if you don t already have extensive customer service telephone service experience. Well give you industry-leading training that will ensure you have all the expertise and knowledge you need to take care of our customers. We offer up to 15 incentive bonus. You ll need to bring confidence energy and a competitive spirit that ll see you get results. We want people who will push to exceed their targets keep 100 motivated and help both customers and colleagues alike see us continue our success. At Rbs we treat all our staff as individuals. That s why you can customise your own rewards package to suit your changing lifestyle and find the perfect balance. At Rbs it s what makes you that makes us Please click the above link to apply

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